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Policy

DISCOUNT POOL SUPPLY POLICY


Privacy and Security

We at Discount Pool Supply are committed to respecting your privacy and recognize your need for appropriate protection and management of personally identifiable information you share with us. In general, you can visit www.discountpoolsupply.biz without telling us who you are or revealing any personal information about yourself. We only collect some personal information as necessary for completing a purchase or creating an account. To protect your privacy, we have adopted the following measures and policies to secure the information you share with us from unauthorized access or disclosure:

  • All of your personal information stays private.
  • All order information is encrypted using 128 bit encryption and is transmitted us over a secure socket (SSL) connection.
  • We use financial information only to bill you for products and services that you have purchased.
  • Once we receive the order, the information is stored on private servers not accessible from the internet.
  • We do not keep your credit card information stored on any computer that is accessible from the internet.
  • We do not share this information with anyone.

In short, we use your personal information only to serve you better. We want you to be comfortable contacting us or placing an order with us. We want you to be confident that placing an order will not compromise your privacy in any way.

Can't Find An Item?

Our online catalog is growing every day. We have access to thousands of items. If you cannot find the item you need, give us a call at (813) 774-4599 and let us find it for you.

We can help you find entire products as well as individual parts for products. To serve you better, please have the manufacturer, make or model and product number before calling.

Pricing

Discount Pool Supply, being privately owned, doesn’t incur a franchise fee, so naturally we can charge less per item than any large franchise store who they therefore must charge higher prices to survive. We are working very hard daily at being an extremely efficient and effective low-price, high volume-business. We work hand-in-hand with our nation-wide distributors, so that we can offer products at the lowest possible prices.

Please note that posted prices are subject to change at any time without notice.

Contact the Equipment Sales Department (813) 774-4599.

Warranty

All products sold carry a manufacturer warranty. It is your job as the consumer to register your product under the manufacturer warranty within 30 days of purchase with the receipt and your information. As we stand behind all of the products we sell, we love to help and support our customers in case of product issues, defects or failures. If you feel you have a defective product, please contact us at (813) 774-4599 if you require assistance.

Discount Pool Supply does not sell products without a warranty, every new product sold includes full manufacturer warranty. All warranties are the responsibility of the manufacturer, but we will always support and assist our customers if help is needed in a warranty claim. Discount Pool Supply expressly disclaims liability for any injury, loss, or damage of any kind arising from the consumer installation, use or inability to use an item as intended by the manufacturer.

 

 
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TESTIMONIALS
Carlos P.
Date: Oct 15, 2011


I couldn't figure out why my vacuum wasn't picking up the way it used to so I called and the customer service walked me through a variety of steps to try and my vacuum wasn't sucking up everything again at full power in less than 15 minutes. I was surprised and impressed that they didn't try to s...
See testimonials.
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