I wanted to get the pool cleaned up for some Halloween decorations this year but I had let it go for way too long and had no idea how to turn it from the green lake that it had become back into a beautiful pool again. I called to ask a couple of questions and by the end of the call I not only understood why it was green but knew what products to get to fix it. Now my pool is sparkling clean just in time for Halloween and I've got some cute zombie and ghost floats to put in it too! Thanks guys!
Date of Posting: 23 October 2011
Posted By: Sally K. Orlando, FL
I couldn't figure out why my vacuum wasn't picking up the way it used to so I called and the customer service walked me through a variety of steps to try and my vacuum wasn't sucking up everything again at full power in less than 15 minutes. I was surprised and impressed that they didn't try to sell me anything while I was on the line after they solved my problem over the phone for free, I will definitely be back when I need supplies and happy to become a paying customer after the great service.
Date of Posting: 15 October 2011
Posted By: Carlos P.
I made a mistake and ordered the wrong size filter for my pool but DPS was completely understanding and allowed me to ship it back and replace it with the new one in record time. In fact I got the second correct size filter faster than I would have ever even gotten the first one from most online stores.
Date of Posting: 01 October 2011
Posted By: Chuck H. Baltimore, MD
I have an older pool and I couldn't find the little basket thingie for my pump anywhere. It was a weird size and the local pool stores around here told me they don't even think they make it anymore. I was about to give up when I happened across this site and wasn't surprised when I didn't see it listed here either but I decided to at least call and ask and what do you know they actually tracked it down for me! I know it's time to update my pool but at least it can last a little bit longer now while we save up...
Date of Posting: 14 September 2011
Posted By: Edith J. Hartford, CT
I couldn't figure out why my vacuum wasn't picking up the way it used to so I called and the customer service walked me through a variety of steps to try and my vacuum wasn't sucking up everything again at full power in less than 15 minutes. I was surprised and impressed that they didn't try to s...